1633 State Street New Haven, CT 06511 +1 203 776 7771 salesteam@medtracinc.com
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Privacy Policy

Privacy Policy

Effective Date: January 1, 2024  |  Last Updated: 2026

MedTrac, Incorporated ("MedTrac," "we," "our," or "us") is committed to protecting the privacy of our clients, website visitors, and individuals who interact with our services. This Privacy Policy explains how we collect, use, and protect information in connection with our DOT drug and alcohol compliance services and our website at medtracinc.com.

Information We Collect

We collect information you voluntarily provide when you:

  • Submit a contact or quote request form
  • Enroll in or inquire about a drug and alcohol compliance program
  • Register for training or complete an online assessment
  • Communicate with us by phone, email, or written correspondence

This information may include your name, company name, email address, phone number, job title, and details about your compliance program needs. In connection with our drug and alcohol testing services, we may also process federally mandated testing records in accordance with applicable DOT regulations (49 CFR Part 40).

How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and provide requested compliance services
  • Administer drug and alcohol testing programs on behalf of our clients
  • Process and transmit test results in accordance with DOT regulations
  • Send service updates, compliance news, and important regulatory changes
  • Improve our website and service offerings
  • Comply with applicable federal, state, and local laws and regulations

Information Sharing

MedTrac does not sell, rent, or trade your personal information to third parties. We may share information in the following limited circumstances:

  • Service Partners: With HHS-certified laboratories, Medical Review Officers (MROs), and Substance Abuse Professionals (SAPs) as required to administer your drug and alcohol testing program.
  • Regulatory Reporting: With DOT agencies and the FMCSA Drug and Alcohol Clearinghouse as required by federal regulation.
  • Legal Compliance: When required by law, subpoena, or government regulatory authority.

Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. All drug and alcohol testing records are maintained in accordance with the confidentiality requirements of 49 CFR Part 40.

Data Retention

We retain records in accordance with DOT regulatory requirements and applicable state law. Drug and alcohol testing records are retained for the periods specified in 49 CFR Part 40 (typically 1–5 years depending on the record type).

Your Rights

You may contact us to review, update, or request deletion of your personal information, subject to applicable legal and regulatory retention requirements. Employees have the right to access their own drug and alcohol testing records in accordance with 49 CFR §40.323.

Contact Us

For questions about this Privacy Policy or to exercise your data rights, please contact:

We reserve the right to update this Privacy Policy. Changes will be posted on this page with an updated effective date.